Legal
Privacy policy
Last updated 19 October 2026
Who we are
This policy covers Ventura Software (“Ventura”, “we”, “us”), operating venturasoftware.com.au. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Enquiries: the details you send through our contact form or by email: your name, email address, company, team size and message.
- Website usage: standard technical data such as IP address, browser type and pages visited, collected by our hosting provider for security and performance. We don't use advertising cookies or cross-site tracking.
- Client engagements: information needed to deliver services, handled under the confidentiality terms agreed with each client.
How we use it
We use your information to respond to your enquiry, provide and improve our services, and meet our legal obligations. We don't sell personal information, and we don't use enquiry details for marketing unless you ask us to keep in touch.
Who we share it with
We use a small number of service providers to run this website and our email:
- Cloudflare: website hosting, security and spam protection.
- Resend: delivery of contact-form messages to our inbox.
- Lark: our business email.
Some of these providers may store or process data outside Australia, including in the United States and Singapore. We choose providers with appropriate security and contractual protections. We don't otherwise disclose your information unless the law requires it.
Client data and AI
Data we handle for clients stays with that client and is never used to train models for anyone else. Where a client's data must stay on their own infrastructure, we design our work so that it does.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep enquiry information only as long as needed for the purpose it was collected for, or as required by law.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by emailing info@venturasoftware.com.au. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.